FAQs, Policies + Accessibility

Need to cancel or reschedule?

If you need to make adjustments or changes to your appointment, please use the link texted to you at booking, or feel free to call us at (213) 753-5996!

Cancellation Policy + Lateness

We require a 48 hour notice for any cancellations or changes to your appointment. Any appointments canceled with less than a 48 hour notice will be subject to a cancellation fee of 50% of all scheduled services. No-shows will be charged the full price of all scheduled services. We understand that emergencies happen, people get sick, or the weather might not cooperate to allow you to travel safely. We ask that you give as much notice as possible if you are unable to make your scheduled appointment. All cancelation fees are up to your service provider’s discretion.

Running late? We understand that things happen but we ask that you reach out to us and let us know if you are running late. Late arrivals may impact our ability to complete services as scheduled, so please try to arrive on time. Late arrivals beyond 15 minutes may have to be rescheduled for another day and you may incur a cancellation fee of 50% of all scheduled services.

Location + Parking

Please arrive at least 10 minutes before your scheduled appointment to ensure you have ample time to find parking. We do not have a dedicated parking lot, but there is plenty of street parking available in the surrounding neighborhood. Please use caution if parkingout front on N Federal as we’ve had a few clients have their mirrors/cars hit. Please do not park in the other business’ lots next to us, as you will get towed. We are not responsible for any accidents or damage to your vehicle. Please be mindful of all street signs as we are not responsible for any tickets or towing.

Accessibility:

-We can provide masks by request

-Bathroom: We have an ADA accessible bathroom

-Nearest bus stop: Federal and 50th, super close!

-The front entrance of the salon is not street level, there are a few stairs to access. The back entrance is street level and is wheelchair friendly. If you are in a wheelchair or cannot use stairs please don’t hesitate to reach out to us via phone, instagram, or email. We have 1 accessible parking spot in the back by request.

-Our shampoo bowls, nail stations, and haircutting stations are wheelchair friendly.

-If you are sensitive to scents please aware that while in the salon, you may be exposed to strong scents and odors and it is recommended you wear a mask.

-If you are sensitive to loud sounds, please tell any service provider and we will be able to lower the music but unfortunately blow dryers are kinda loud so it would be recommended you wear earplugs of some sort.

-Allergies: Please let your stylist know if you have ANY allergies, including pet allergies as we have a shop pet and allow guests to also bring pets.

Are you dog friendly?

Unfortunately, we do not allow client pets! We still love them though <3

Task trained service dogs under reasonable control of their handler are always welcome.

Unacceptable salon behavior

Unacceptable salon behavior includes, but is not limited to, inappropriate or sexual comments made to our staff or other clients, yelling or cursing at staff or other clients, racism, transphobia, homophobia or the like. These behaviors will result in being terminated as a client permanently from any and all staff, and you will be asked to leave the salon immediately. If you support MAGA, ICE, cops, or the like - you are NOT welcome here!

Not sure what service to book?

You can always book a free consultation or feel free to follow and send a DM on Instagram to your preferred service provider. All new color clients will need to complete a color consultation (either via text or in person) before booking.